Awesome user interface

Track, prioritize, and solve customer tickets.

Organize your tickets the way you want with the amazing kanban view.
Get an instant overview of your team's workload and check the status of a ticket based on your custom tailored SLA rules.

Multi Channels, Out-of-the-box.

Get in touch with your customers where they are.


New incoming emails create tickets automatically.

Website Form

Qualify your customers queries with a customizable website form.

Live Chat

Use the Live Chat plugin on your website to instantly engage visitors.

Optimized for productivity

SLAs, Automation, Templates, and Canned Responses.

Odoo Helpdesk is optimized for your team's productivity:

Create your SLA rules and let Odoo take action automatically.

Automate emails or actions at different stages of ticket resolution.

Define dynamic email templates to automate the most common responses.

Escalate tickets to your manager in just a click.

Invite experts into a live discussion.

Use canned responses in live chat for instant answers.

Provide smarter self-service

Built-in customer knowledge base.

Develop your self-service platform by directly linking your FAQ, training videos, and presentations on a ticket. Develop a community around your product with the forum.

Allow customers to
close their tickets

Grant autonomy. Improve productivity.

Reduce the chance of error, avoid misunderstandings and leave more time for Helpdesk Teams to worry about what truly needs their attention.

Fully integrated with other Odoo Apps

Live Chat

Engage directly with your website visitors to attract leads and boost online sales. 



Connect with your community. Ask questions, get answers.                               



Keep track of all interactions with your opportunities and customers and improve your sales cycle.



Launch an awesome enterprise website that is fully-customizable and SEO friendly.