Use any of your devices to make calls anywhere
Choose whatever option is easiest for you - your computer, smartphone, tablet, or VoIP phone. You only need an internet connection.
Manage the flow of calls
with Dial Plan
A visual workflow editor that helps you create and customize calling journeys.
Drag, drop, or connect elements and set up a diagram that works best for your business. An intuitive interface makes it easy to optimize your call workflows and perform changes.
Do you know exactly what happens when a customer calls your business?
With the Dial Plan workflow editor, you can meticulously create systems and save time by routing callers directly to the correct departments.
Create custom experiences for callers in specific locations with the Dispatch element.
You can configure alternate paths based on country codes, so callers around the world have a streamlined, professional experience.
Use a traditional Menu feature that’s familiar and efficient.
Callers can listen to a menu of options and press a number on their keypad to transfer to a support or sales team, a specific team member, or listen to an audio recording. Set up takes just a few minutes.
Build trust and lower call abandonment rates by implementing Call Queues.
Your customers can line up in a call queue and wait to be connected to the next available agent. Dial Plan offers multiple strategies for routing calls to your agents, like round robin, calling all agents at once, and more.
Automate incoming and internal calls, so callers get to their destinations faster.
With the Digital Receptionist element, your callers can enter in their party’s extension and be transferred to the correct person automatically, without ever involving a member of your team.
