Use any of your devices to make calls anywhere
Choose whatever option is easiest for you - your computer, smartphone, tablet, or VoIP phone. You only need an internet connection.
Manage the flow of calls
with Dial Plan
A visual workflow editor that helps you create and customize calling journeys.
Drag, drop, or connect elements and set up a diagram that works best for your business. An intuitive interface makes it easy to optimize your call workflows and perform changes.
Do you know exactly what happens when a customer calls your business?
With the Dial Plan workflow editor, you can meticulously create systems and save time by routing callers directly to the correct departments.
Create custom experiences for callers in specific locations with the Dispatch element.
You can configure alternate paths based on country codes, so callers around the world have a streamlined, professional experience.
Use a traditional Menu feature that’s familiar and efficient.
Callers can listen to a menu of options and press a number on their keypad to transfer to a support or sales team, a specific team member, or listen to an audio recording. Set up takes just a few minutes.
Build trust and lower call abandonment rates by implementing Call Queues.
Your customers can line up in a call queue and wait to be connected to the next available agent. Dial Plan offers multiple strategies for routing calls to your agents, like round robin, calling all agents at once, and more.
Automate incoming and internal calls, so callers get to their destinations faster.
With the Digital Receptionist element, your callers can enter in their party’s extension and be transferred to the correct person automatically, without ever involving a member of your team.
Integration makes life easier so you can get all your work done with just one click
All your contacts in Odoo are just one click away. But with the Odoo VoIP widget, you have more options than just calling them. You can send emails, schedule meetings, view their order information or internal team notes, and more!
Odoo VoIP integrates with apps like CRM, Sales, Helpdesk, Invoicing and more, so you can streamline your workflows and eliminate tedious, manual work for your team.
Intuitive icons help you stay on top of everything
The VoIP widget integrates with Odoo apps, so you can get your work done more efficiently, without switching tabs or frantically searching for information.
Perform supportive tasks (even while on a call)
Schedule an activity, like a call or meeting, or send an email.
All the info you need right at your fingertips
Open an opportunity, ticket, or a customer's contact form to see all their information.
Schedule your calls to stay on track
Create an activity from the chatter in any Odoo app.
Odoo VoIP is fully integrated with Odoo, so you can schedule actions from any app to keep track of everything.
Your to-do list just got a lot shorter.
Create a call queue with one click in the CRM app to quickly organize your day
Create a call queue with one click in the CRM app to quickly organize your day
With one click from the kanban view in the CRM pipeline, you can schedule a call in your phone queue for yourself or for others. Simply hover on your contact’s card and click to add to your list of next activities
Report on call logs to keep
track of team activity
Quickly filter, search, or export - all from the Odoo dashboard.
